Please note this information is only available in English.

Brückner Servtec goes the extra mile to make customer’s line run again

22 Jan 2019

Smooth processes bring custom-tailored and -configured spare part on-site within no time

We would like to share the story of this real-life example of our extraordinary service with you: 

When a European film manufacturer recently reported a defect temperature controller at the die bolt heating at a non-Brückner BOPP line, Brückner Servtec moved heaven and earth to bring the spare part on-site as soon as possible. Since high quality film manufacturing is not possible without the controller, the production was stopped. In order to limit the production loss, time was short for the customer and for Brückner. 

The customer reported the defect at noon on Wednesday to the Brückner Servtec electrical service department. Brückner specialists localized the defect and identified the faulty controller with the help of remote service. Since there was a spare controller in-house, Brückner could immediately start with its configuration, which included also several telephone conversations with the customer to clarify the details. In the meantime, the commercial departments at Brückner prepared already all necessary documents for the order, shipping, etc. in a rush.

But how to get the controller as fast as possible to the customer, 800 km away from the Brückner headquarters? Brückner decided to send a local taxi, which departed on Thursday afternoon with the completely custom-tailored and pre-configured temperature controller: only 27 hours after the initial error message by the customer! In the early Friday morning, the taxi arrived at the customer and the line could finally start with the production again. 

The customer was very pleased with Brückner’s solution of the problem within the shortest time possible. 

Of course, for Brückner Servtec it goes without saying that all teams show 100% commitment and go the extra mile also for customers with non-Brückner lines.  

ALTTEXT
ALTTEXT

More News

This might be interesting for you as well

A heartful thanks to all visitors
01 Feb 2019

How will plastics markets develop?

How will plastics markets develop?
Read more
Brückner Servtec booth team says thanks to all visitors
01 Feb 2019

Decision-makers from across the entire plastics industry met in Moscow

Decision-makers from across the entire plastics industry met in Moscow
Read more
15 Jan 2019

ArabPlast was once again the center of the plastic industry in the MENA region

ArabPlast was once again the center of the plastic industry in the MENA region
Read more
15 Jan 2019

Kiefel - efficient automation saves on personnel

Kiefel - efficient automation saves on personnel
Read more
10 Jan 2019

Well-attended Brückner booth at ArabPlast

Well-attended Brückner booth at ArabPlast
Read more
KTR 5.1 Speed
10 Jan 2019

Cup forming – Focus on SPEED and performance

Cup forming – Focus on SPEED and performance
Read more
08 Jan 2019

Why to buy another Brückner BOPA line?

Why to buy another Brückner BOPA line?
Read more
07 Jan 2019

Kiefel Automotive Division under new management

Kiefel Automotive Division under new management
Read more
19 Dec 2018

When it has to be special, it has to be Brückner

When it has to be special, it has to be Brückner
Read more
Preisverleihung an Firma Gehmacher
19 Dec 2018

Kiefel Lieferantenauszeichnung 2018

Kiefel Lieferantenauszeichnung 2018
Read more