Brückner Servtec goes the extra mile to make customer’s line run again

22 Jan 2019

Smooth processes bring custom-tailored and -configured spare part on-site within no time

We would like to share the story of this real-life example of our extraordinary service with you: 

When a European film manufacturer recently reported a defect temperature controller at the die bolt heating at a non-Brückner BOPP line, Brückner Servtec moved heaven and earth to bring the spare part on-site as soon as possible. Since high quality film manufacturing is not possible without the controller, the production was stopped. In order to limit the production loss, time was short for the customer and for Brückner. 

The customer reported the defect at noon on Wednesday to the Brückner Servtec electrical service department. Brückner specialists localized the defect and identified the faulty controller with the help of remote service. Since there was a spare controller in-house, Brückner could immediately start with its configuration, which included also several telephone conversations with the customer to clarify the details. In the meantime, the commercial departments at Brückner prepared already all necessary documents for the order, shipping, etc. in a rush.

But how to get the controller as fast as possible to the customer, 800 km away from the Brückner headquarters? Brückner decided to send a local taxi, which departed on Thursday afternoon with the completely custom-tailored and pre-configured temperature controller: only 27 hours after the initial error message by the customer! In the early Friday morning, the taxi arrived at the customer and the line could finally start with the production again. 

The customer was very pleased with Brückner’s solution of the problem within the shortest time possible. 

Of course, for Brückner Servtec it goes without saying that all teams show 100% commitment and go the extra mile also for customers with non-Brückner lines.  

ALTTEXT
ALTTEXT

Weitere Nachrichten

Das könnte Sie auch interessieren

Building of Combitool Solutions
11 Mai 2020

Verschmelzung Combitool AG auf PackSys Global AG

Combitool AG mit Sitz in Bäretswil, Schweiz, und PackSys Global AG mit Sitz in Rüti, Schweiz, geben heute bekannt, dass die beiden Unternehmen fusioniert haben. Die fusionierten Unternehmen werden unter dem Namen PackSys Global AG operativ sein....
Mehr lesen
07 Mai 2020

Neuer Geschäftsführer

Stefan Moll neuer CTO – Fokus auf der Medizintechnik
Mehr lesen
WINNER Tube of the Year Award 2019
22 Apr 2020

Tube of the Year Award 2019 für PackSys Global

NEOSeam™ gewinnt den Gold Award 2019 vom Tube Council in der Kategorie “Best Innovative Component or Process”
Mehr lesen
The next two joint projects will be tackled as powerful as the past ones
21 Apr 2020

Xiamen Changsu is once again a long way ahead

World’s first 7+ m line: another milestone in the BOPA film industry
Mehr lesen
16 Apr 2020

Thermoformen trifft Papierfaser

Kunststoff-Know-How für die Zellstoffbearbeitung
Mehr lesen
25 Mär 2020

How to develop ever further?

Biaxplen & Brückner: A perfect example for a fruitful life-long partnership
Mehr lesen
From left to right: Le Ngoc Tung, Director of Tu Phuong BOPP Film Factory; Nguyen Phuong Thao,  Assistant to Vice General Director; Tran Thanh Nga, Manager of Import & Export Department; Enna Bui Tu Phuong, Vice General Director; Xaver Sedlmeier, Chief Representative Brueckner Far East; Wolfgang Schütz, Senior Commercial Project Manager, Brückner Maschinenbau
19 Mär 2020

Ready, steady, go!

Vietnamese Plaschem enters the BOPP film market well prepared
Mehr lesen
10 Mär 2020

Time is money

How to empower a film stretching line for maximum performance
Mehr lesen
The next step into a successful joint future: Rahul Agarwal: Director  Operations, Vacmet (center), S.C. Kapoor: Vice President (Film Division)/Vacmet (right), Stefan Neumann: COO Brückner Maschinenbau (second left), Ghanshyam Shilamkar: Senior Vice President Sales, Brückner India (left), Johann Kreilinger, Head of Sales Brückner Maschinenbau (second right)
06 Mär 2020

Vacmet expands their site in Indore with BOPET and BOPP lines

Latest portfolio expansion under the motto of “quality first”
Mehr lesen
Happy to continue their partnership: Dr. Seun Obasanjo, CEO of the Tempo Group (center), Tempo Group’s Deputy Managing Director Nassos Sidirofagis (right), Johann Hausbacher, Head of Sales Africa & GCC, Brückner Maschinenbau (left)
03 Mär 2020

New BOPP film capacity for Sub-Saharan Africa

Nigerian film producer Tempo Paper Pulp & Packaging and Brückner team up again
Mehr lesen