Service Agreements

Service Agreements

We stay with you until you are happy again

Fast and professional help

In case of a malfunction at your line you need professional help immediately, which is straightforward and available around-the-clock. Therefore, we offer you several service agreements which facilitate procedures and ensure the maximum availability of your machines. 

Service-Account

As a Brückner customer with a Service-Account (SAC), you receive a 25% discount on hourly rates for support working hours. The SACis a prepaid account, thus you decide in advance how much you want to pay into the account. Thus, you have your service expenditures under control – always.

 

  • 25% reduced hourly rate on support working hours
  • High priority service
  • Less administrative Tasks
  • Refillable account
  • Detailed account balance information

Expert-on-Demand

As a Brückner customer with an Expert-on-Demand (EoD) agreement, you receive a service hotline number. Our experts are available whenever you need help – day and night, at the weekend, and even on bank holidays. We stay with you, until the problem is solved!

 

  • 24 hours / 7 days a week service hotline number
  • Highest priority service
  • Immediate professional attention
  • Permanent availability of electrical and service engineers
  • Detailed service reports